Refund and Returns Policy

Returns & Refunds — Pets Stuff

We want you to be satisfied with every purchase from Pets Stuff (petsstuff.shop).

30-Day Happiness Guarantee

Contact us within 30 days of delivery for a replacement or full refund on damaged, defective, or misdescribed items.

Returns

• Return requests within 30 days of delivery
• Items unused and in original packaging where possible
• We cover return shipping for faulty or incorrect items
• Change-of-mind returns: customer pays return shipping

Refunds

Approved refunds are issued to the original payment method within 5–10 business days.

Damaged or Incorrect Items

Email hello@petsstuff.shop within 7 days of delivery with your order number and photos.

Cancellations

Orders can be cancelled within 24 hours of placement. After 24 hours, if your order has entered fulfilment, contact us and we will do our best to help.

Australian Consumer Law

Your rights under the Australian Consumer Law are not excluded or limited by this policy. Consumer guarantees apply in addition to this store policy.

Contact

Pets Stuff
112 Pinelands Rd, Sunnybank Hills QLD 4109, Australia
Phone: 0412 746 986
Email: hello@petsstuff.shop

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